Privacy policy

Who we are

Everlend is a product of Agentia Consulting Group LLC. Our address is 30 N Gould Street, Suite R, Sheridan, WY 82801. Questions about this policy go to info@agentiavoice.com.

Two kinds of people this policy covers

Visitors and clients: people who use this website or sign in to the platform on behalf of a lender. Called parties: people a lender’s agent calls or who call a lender’s number. For called parties, the lender is the company that decided to make the call and holds the relationship; Everlend processes information on the lender’s instructions as its service provider.

What we collect from visitors and clients

• What you give us: name, company, email, phone, NMLS ID, and what you write in a form.
• Account and usage data: sign-in events, pages viewed in the portal, actions taken, and the IP address and browser used for each, which we keep because the platform records who approved what and when.
• Technical data on this website: we do not run advertising trackers. We use privacy-respecting, aggregate analytics without cookies that identify you.

What the platform processes about called parties

• Lead data supplied by the lender: name, phone number, time zone, lead source, and the consent record the lender holds for that number.
• Call data: audio recordings where recording is enabled by the lender, transcripts, the outcome of the call, appointment details, and compliance events such as the disclosure timestamp and any request to stop.
• Lead data is handled as non-public personal information under the Gramm-Leach-Bliley Act. The agent is not given Social Security numbers, account numbers or application data.

How we use it

• To run the service: placing and answering calls the lender authorized, booking appointments, sending confirmations and reminders, metering minutes and billing.
• To meet legal duties: keeping consent, do-not-call and call records for five years, honoring opt-outs, and producing audit records.
• To improve reliability: reviewing aggregate call quality and failure rates. We do not use client or called-party data to train AI models.

Who we share it with

Sub-processors that run parts of the service under contract: Retell (voice agent runtime), xAI (speech model), Telnyx (telephony and SMS), Supabase (database and storage), Cloudflare (hosting and analytics), Stripe (billing), Resend (email), Cal.com (scheduling) and Documenso (electronic signatures). Each receives only what its function needs. We do not sell personal information and we do not share it for advertising.

How long we keep it

Consent records, do-not-call results, call recordings, transcripts and compliance events: five years from the call, or longer under a legal hold. Account data: for the life of the account plus the period required for tax and audit records. Website form submissions: 24 months unless you become a client.

Your choices

• Called parties: to stop calls from a lender, say so on the call, press the key offered, or contact the lender. The request is honored immediately. You may also write to info@agentiavoice.com and we will route it to the lender and suppress the number on our side.
• Clients and visitors: you can ask what we hold about you, ask us to correct it, or ask us to delete it where the law allows, by writing to info@agentiavoice.com. We answer within 30 days.
• Residents of California and other states with privacy laws have the rights those laws provide; we honor them without discrimination.

Security

Data is encrypted in transit and at rest. Access is limited to people and systems that need it, is logged, and is reviewed. Recordings are stored in our own storage, not left with the voice vendor.

Changes

We will post changes here and, for material changes affecting clients, notify them by email 30 days ahead.